FAQs

Monday - Thursday 2:00-8:00
Friday - Saturday 12:00-8:00
Sunday 11:00-6:00

Free weekly tastings, Fridays 5:00 - 7:00

We are open 7 days a week for In-Store Shopping, Curbside Pick Up and Limited US Shipping.

Local delivery within San Francisco available via Uber Direct. Just select local delivery at check out.

Gift Certificates are available to purchase via our website

Yes, we have a wine club! For details, check it out here

Already in the club and need to revise, change or cancel anything?

Head to your account. You can access via the 'human' icon on the top left corner of our website. Once you are signed in you can manage everything under 'Membership' 'Manage your Membership'

We use Fed Ex to ship orders. If you need to change the delivery address on your order for a shipment or adjust anything else in regard to your delivery once it has left our shop please reach out to the carrier directly to update. Fed Ex Customer Service (800) 463-3339. In some cases you can also do this online, just have your tracking number handy. We are unable to do this for you once your order leaves the shop. If your order comes back to us and needs to be re-shipped we will have to charge you for shipping again and we really don't want to have to do that. Please makes sure someone 21 or older is available to sign for the package, Fed Ex will not leave a package without this. If you are someone who isn't home often ship it to your office, ship it to a fed ex location or find a friend who works from home that can help. Because natural wines are sensitive to heat we can not accept returns back if an order has been in transit for more than 5 days as there is no way to know the temperature the wines have been held at. By placing a shipping order on our website we assume you have read this and understand this policy. Thank You for understanding.