Shipping & Returns
We can now ship orders to the following states: Alaska*, California, Connecticut, District of Columbia, Florida*, Louisiana, Nebraska, New Hampshire, New Mexico, North Dakota, Oregon*, Virginia, West Virginia* & Wyoming.
Please note states with (*) have county regulations so there is a chance if you live in a dry county or a county with stricter regulations we may not be able to fulfill your order.
We cannot return or exchange any items purchased at Gemini Bottle Co. with the exception of wine bottles that are corked or food you believe is spoiled. Per California law; returns are only allowed if the item is spoiled or unfit for consumption.
If you think your wine is corked please bring it back to the shop with your receipt and someone from our team will evaluate the wine. If the wine is corked we will replace the bottle if we have it, and if not we can offer a replacement bottle at equal value. We cannot provide a credit or cash refund.
The wines in our shop are handmade by small producers and they may not taste the same every time, or be exactly like you expected, but that’s what’s fun about natural wine. We are happy to talk through wines you are unsure of over the phone or by email. We cannot provide a refund for a wine you simply don't like. Thank you for understanding.
We use Fed Ex to ship orders. If you need to change the delivery address on your order for a shipment or adjust anything else in regard to your delivery once it has left our shop please reach out to the carrier directly to update. Fed Ex Customer Service (800) 463-3339. In some cases you can also do this online, just have your tracking number handy. We are unable to do this for you once your order leaves the shop. If your order comes back to us and needs to be re-shipped we will have to charge you for shipping again and we really don't want to have to do that. Please makes sure someone 21 or older is available to sign for the package, Fed Ex will not leave a package without this. If you are someone who isn't home often ship it to your office, ship it to a fed ex location or find a friend who works from home that can help. Because natural wines are sensitive to heat we can not accept returns back if an order has been in transit for more than 5 days as there is no way to know the temperature the wines have been held at. By placing a shipping order on our website we assume you have read this and understand this policy.