Contact Us/FAQ's

 

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Hours:

MONDAY-FRIDAY 1:00-7:00

SATURDAY 12:00-7:00

SUNDAY 12:00-7:00

We are open 7 days a week for In-Store Shopping, Curbside Pick Up, San Francisco delivery and Limited US Wide Shipping.

SHIPPING 

We can now ship orders to the following states: Alaska, California, Connecticut, District of Columbia, Florida, Idaho, Louisiana, Nebraska, Nevada, New Hampshire, New Mexico, North Dakota, Oregon, Virginia, West Virginia & Wyoming 

GIFT CERTIFICATES

We offer Gift Certificates in store & on our website. You can find the link in the top right corner of the website. Gift Certificates purchased online can ONLY be used online. Gift Certificates purchased in store can only be used in store.

We are happy to send physical gift certificates to recipients all over the US. We can arrange this over the phone.

 

DELIVERIES

Deliveries are made during normal business hours 

For same day delivery please place orders before 3pm. Orders placed after 3pm will be delivered the next business day.

Deliveries are taken out every day from 3-6pm. We will text you an hour before your order will arrive. If you will not be home between the hours of 3-6 you will need to call or email the shop for other arrangements and we will do our best to accommodate.

If we attempt delivery within the delivery window and you are not able to receive it you will be charged $20 if we need to re-deliver. We can not leave orders on doorsteps as we need to check your ID so please have it ready.

We do not deliver outside of the San Francisco City Limits at this time.

 If you are requesting a gift delivery please let us know in the notes. If you would like special note added please put that information in the notes area.

RETURNS 

We cannot return or exchange any items purchased at Gemini Bottle Co. with the exception of wine bottles that are corked or food you believe is spoiled. Per California law; returns are only allowed in  if the item is spoiled or unfit for consumption.

If you think your wine is corked please bring it back to the shop with your receipt and someone from our team will evaluate the wine. If the wine is corked we will replace the bottle if we have it, and if not we can offer a replacement bottle at equal value.We cannot provide a credit or cash refund.

The wines in our shop are handmade by small producers and they may not taste the same every time, or be exactly like you expected, but that’s what’s fun about natural wine. We are happy to talk through wines you are unsure of over the phone or by email. We cannot provide a refund for a wine you simply don't like.

 

QUESTIONS? Email info@geminibottlesf.com

 


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